General Terms

  • Introductory meeting and assessment is free of charge along with our key holding service. If you do not wish for us to hold your keys securely then a collection and drop off fee will be incurred each time we require the keys to provide a service
  • Bank Holidays, Christmas & New Year incurs a double charge 
  • Cancellation for walks and daycare needs to be made 48 hours in advance otherwise a 50% cancellation fee is charged 
  • Cancellation for home boarding needs to be cancelled with 4 weeks notice otherwise a 50% cancellation fee is charged 
  • Refunds for pet sitting will not be given should you come back before the expected end date confirmed at the time of booking. 
  • We agree to try and contact you or your alternative contact in the case of an emergency with your pet. If we cannot contact you then we reserve the right to act on your behalf and with a veterinary surgeons advice
  • I understand that I leave my pets and my home with Take The Lead Services at my own risk
  • When visiting your home we will always ensure the house is locked and secure per your instructions.
  • Dogs must wear a secure collar with a tag with your details. We also give every dog a tag with our details whilst in our care
  • Permission to let dogs off lead must be agreed prior to being allowed
  • Whilst the care and safety of the dogs in our care is of the highest importance we cannot be held responsible for any accidental injury and you are responsible for any veterinary fees incurred by your pet.
  • A dogs behaviour must be explained openly and honestly - we are happy to work with dogs that have behavioral issues but we must know in advance before putting any of our other dogs or ourselves at risk
  • If your dog does show signs of aggression we have not be made aware of and causes harm to any person or animal whilst in our care you will be responsible for any cost incurred. Therefore we highly recommend your dog is insured and covered for third party liability. 
  • I understand that whilst every care will be given to my pet(s) they are looked after entirely at my own risk. I authorise you to call a Veterinary Surgeon on my behalf and at my expense should it be necessary.